fix(cc-widgets): upgrade-sdk-to-3.11.0-next.17-for-x-org-id-header#631
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akulakum merged 1 commit intowebex:nextfrom Feb 25, 2026
Merged
fix(cc-widgets): upgrade-sdk-to-3.11.0-next.17-for-x-org-id-header#631akulakum merged 1 commit intowebex:nextfrom
akulakum merged 1 commit intowebex:nextfrom
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bhabalan
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Feb 25, 2026
rsarika
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COMPLETES #https://jira-eng-sjc12.cisco.com/jira/browse/CAI-7499
Vidcast: https://app.vidcast.io/share/7393b9a5-bdf1-4c49-9fff-dd23fec358c3
This pull request addresses
The WebSocket connection issue where certain INT (integration) environment users were not receiving the Welcome message during registration. Due to this, those users were unable to log in to the contact center widgets.
After investigation and discussion with the Security team , it was determined that the X-ORGANIZATION-ID header is required for INT environments to ensure proper backend routing.
Root Cause:
The notification service in INT environments requires the X-ORGANIZATION-ID header to route requests to the correct backend pods. Without this header, the WebSocket connection was established but the Welcome message was never sent, causing the registration to hang indefinitely.
by making the following changes
Change Type
The following scenarios were tested
< ENUMERATE TESTS PERFORMED, WHETHER MANUAL OR AUTOMATED >
The GAI Coding Policy And Copyright Annotation Best Practices
Checklist before merging
Make sure to have followed the contributing guidelines before submitting.